Visit our office: 48 Burbank Ave, Havendale, Kingston 19 Call us: (o) 924-1721 (m)383-8157
Fax: 620-9377 mail us: admin@exechomestaff.com
Locations
We currently operate in
Kingston and St. Andrew
only
We currently operate in
Kingston and St. Andrew
only
Hiring a live-in
EH&L no longer provides Live-Ins. We are not able to supply this facility as we are unable to provide accommodation for out
of town staff from which live-ins comprise during the training process. We will not place untrained staff in your home. There
is no waiting list.
Days Worker
A day worker costs $2100 per day. Before we schedule someone to do a regular day’s work we must conduct a first time
cleaning visit which begins at $3500.00. This allows the helper to have a seamless transition into your home. See “First time
cleaning” for further information on this.
A weekly worker
If you require someone to work everyday in your home this is the best option for you. We require that you pay EH&L
$6000.00 weekly and we will pay your staff. We do all screening including background checks and reference verification. We
will conduct a conference call with you and a select group of helpers that fit your criteria. Once you have decided on a
helper, you may meet with that person at our office. When the final decision is made we will send the helper to you as
requested. A contract must be signed to indicate our agreement.
Once you employ a housekeeper/caregiver with us and you require them to clean your home, you must do a first time
cleaning visit which begins at $3500.00 before the live in helper starts working. If at any time you feel your new staff does
not perform a task to your standard you can send them to us for training at no additional cost to you. Note that it is easier
by far to find someone to do weekly work than it is to find live in help.
After Placement
If a live-in or a weekly worker is placed with you, we provide training on any problematic area you may discover at no
additional cost.
Frequently asked Questions
1. What type of business does your company do?
EHL is a home cleaning service. We offer a facility where persons can contract our staff members to clean their homes, baby-
sit children, train domestic staff and landscape property. We are full home care service provider.
2. What is the difference between EHL and an employment agency?
The difference is really in that we are not contracted to provide householders with staff. We are providers of a cleaning
service which means all payment comes through our office and we provide after care each time our service is used.
3. Why should anyone choose to use a cleaning service rather than an individual helper?
Well firstly as aforementioned the after care. If a client is dissatisfied with our service we will continue to correct any
oversights within reason. Most helpers do what they see fit and leave and our service is 100% guaranteed. We as a
business are involved every step of the way and so there is a level of personal safety involved. We know clients are very
protective of their belongings and so are we. Through our screening process we eliminate threats of dishonesty in staff. This
is usually not something you can depend on with an individual helper.
4. Why should Jamaicans pay so much to get their house cleaned?
It is not “so much” to be paid. Our prices are reasonable and to some extent negotiable. Also they pay for the service we
provide which allows them to contact us for advice or staff replacement at a moments notice. In addition we at EHL firmly
believe in minimum wage is minimum gain. In other words what you pay for is what you get. Although our business is young
we try to encourage our staff by paying them above minimum wage. This aids productivity and discourages delinquency
across the board.
5. One might say the service charges are expensive, explain the pricing schedule?
Well EHL charges 2100 for a days work and 6000 for a weeks work. This is reasonable as the company pays the majority of
the earnings to staff. The company earns at most 1500 per week from any one helper. And again, what you pay for is what
you get, we do our best to arrange the prices in such a way that we can give Jamaicans the most value for the very elusive
dollar.
6. Who uses the EHL service?
Our clients vary from middle to the upper income levels. We work with anyone who contracts and understands the nature of
our service. We choose our clients and our staff in that we try to make sure we match clients with staff who can fulfill their
requirements. There are rare occasions when we cant find a suitable match, but again our business is in cleaning and so we
do not emphasize matching personalities when we cannot.
7. What should I do to contract your service?
Well you should first visit our website executive-housekeeping.com and complete the registration form online. If you don’t
have internet service, call us at 9241721 and we will help you.
8. Are your helpers trained and in what areas?
Our helpers are trained in a variety of areas from professional housecleaning, speaking and communicating clearly to
grooming and etiquette. Our training service will begin in earnest mid September and we have a list of all subject areas and
cost on our website executive-housekeeping.com.
9. How do you deal with theft in your business and what are your recommendations for householders facing theft?
We ensure that we screen our staff properly and we encourage all householders to do the same. In the interview process
we can tell from attitudes and feedback which staff will work and which won’t. We trust this instinct and do not allow
desperation for staff to influence our choices. Before we hire we ensure we have a picture of the helper (take one at
interview).
Check her references well (ask to meet her previous employer).
Ask for a police report (cost $1,000).
Get proof of her address. Light bill, water bill is accepted.
Never accept excuses for lack of references
Always pay your helper in a fair and timely manner
We also encourage householders to inventory their belongings and put their valuables away before letting anyone
strange into their homes.
10. What are the challenges you face in your business?
Our number one challenge is finding staff and of course appropriate staff. This means staff who are able to speak well and
represent an above average image for their professional group. We also have problems retaining these staff as they often
do not understand the concept of a home cleaning service and they try to use the business as an employment agency
coincidentally many clients do the same thing. Staff also feel that despite the fact they are not charged for training or
placement EHL should not make a profit on cleaning jobs and they should collect all earnings. What we try to do to combat
this is to educate staff in an orientation process as to how we do business and highlight the benefits of working with us.
We also try to train staff along certain behaviour and attitudes so that they grow professionally and personally. We have
recently changed our training process and it now extends over a six month period. During this time they are tested and
monitored on three occasions during a non-paid cleaning visit and they are also given a written test based on information
from our professional cleaning textbook. At the end of the 6 months we provide certification and we are seeking to work
along with HEART Academy and the ministry of Labour to recognize our certification. We feel this will greatly alleviate our
current challenges where staffing is concerned.
Visit our office: 48 Burbank Ave, Havendale, Kingston 19 Call us: (o) 924-1721 executive.housekeeping@yahoo.com |
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Hang Out
...Leave cleaning to the professionals
| WAIT!!! DO YOU REALLY UNDERSTAND WHAT WE DO??? EHL IS A HOME SERVICE PROVIDER, NOT AN EMPLOYMENT AGENCY! AS LONG AS OUR STAFF IS EMPLOYED IN YOUR HOME, WE ARE PROVIDING A SERVICE TO YOU. WE ARE A HOME JANITORIAL COMPANY AND ANYONE IN YOUR HOME THAT WE HAVE SENT IS EMPLOYED TO US. AS SUCH YOU PAY US AND WE PAY STAFF, THIS IS FOR AS LONG AS YOU HAVE THEM IN YOUR HOME. EVEN AFTER A YEAR OR MORE. YOU NEVER PAY STAFF OR NEGOTIATE A "BETTER RATE" WITH STAFF. THIS IS IN BREACH OF YOUR CONTRACT WITH US. |